Shipping Policy

Kindly note that while our standard shipping timeframe is typically 3-5 working days, during peak holiday periods, delivery may extend to 7 working days.

Orders are processed and dispatched from Monday to Friday, excluding holidays. Some orders may be eligible for weekend delivery, subject to availability.

Our primary shipping partner is Postnet. In areas where Postnet service is unavailable, we utilize Paxi to ensure timely delivery of your order.

Please be aware that if you place multiple orders, you may receive separate deliveries.

For your convenience, each shipment is accompanied by a shipping confirmation email, ensuring you're informed of the delivery status.

It's important to note that Stepa custom orders have a different shipping timeline and do not qualify for expedited or standard shipping. Custom orders typically arrive within two to six weeks